Help Instructions

Need Help?

You're here because something's preventing you from getting access to UPSers.com. It happens. But below, you'll find helpful info about issues you may be having.

For the following issues:

  • Forgot UPSers.com password
  • Multi-Factor Authentication preventing login
  • Management requesting login help for employee
  • Cannot access or edit profile
  • Content issue – broken link, video will not load, etc.
Complete this Technical Help form

For the following issues:

  • UPSers.com is down
  • UPSers.com won't load (UPS computers only)
  • My Talent Center Support / UPS University Support
  • Cannot view paycheck
Please contact your local Technical Support Center

For the following you must log into UPSers.com

  • Update personal information/profile
    • Tax deductions (W4)
    • Address
    • Phone
    • Emergency contact
    • Preferred email address
    • Direct deposit
  • Request or print W-2
  • View paycheck

UPSers.com Eligibility

  • Access is available to all UPS active and inactive employees in the U.S., Canada, Puerto Rico, and retired employees in the UPS Retirement Plan.
  • Access is available to all UPS International active and inactive employees that have received an Employee ID.
  • Access is available to active vendor employees who have received CRN ID.
  • Separated employees have access until June of the year following separation.

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The minimum system requirements for UPSers.com are:

A Supported Internet Browser (Desktop):

  • Microsoft® Internet Explorer version 9.0 or higher
  • Microsoft® Edge version 20.1 or higher
  • Chrome version 35 or higher
  • Firefox version 28 or higher
  • Apple Safari for OS X versions 6.x or higher
  • Note: Beta versions of browser software are not supported.

A Supported Internet Browser (Mobile devices):

  • Google Chrome for Android versions 4.4x or higher
  • Apple Safari for iOS versions 7.x or higher
  • Note: Beta versions of browser software are not supported.

Computer and Operating System:

  • An IBM or Apple compatible computer with an Internet connection
  • Windows 7 or newer operating systems for IBM compatible systems
  • Mac OS X or higher Apple compatible systems. The recommended browser is Firefox or Chrome for Mac OS X.

The browsers must support:

  • JavaScript

An e-mail address is required.

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'New User' Registration:

    When logging into UPSers.com for the first time, you’ll be prompted to complete registration questions. After that, you’ll be sent directly to the UPSers.com homepage.

    Registration information will be used to validate your identity in the event you forget your password. You only have to provide this information once. And you can change your challenge questions, password and e-mail address at any time.

  • Select your language preference
  • Select the Login button
  • Enter Employee ID@ups.com then click Next
  • Enter PIN, then click Sign in
  • If Password is expired, click Change Password Here
    • Create your Challenge Questions and Responses
    • Create a password
  • Review and agree to terms and conditions for use of UPSers.com
  • Provide an e-mail address and, if appropriate, an ID for access to UPS applications.
  • The email address for each upsers.com login must be unique.

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New User ID and PIN


PIN will show here

Notes:

If a resource has a one (1) character last name, then Workday will set a five (5) character PIN.

Your personal identification number is a one-time password you use during your UPSers.com registration. (Note: PINs are case-sensitive; enter the letters in your PIN in lower-case).

Passwords are also case sensitive. The letters in your initial UPSers.com password should be entered in lowercase. The passwords you then create must contain: 8 characters or more; at least 1 number (0-9); at least 1 uppercase letter (A-Z); at least 1 lowercase letter (a-z); at least one of the following special characters (! $ # @ ^ & * , . + = ~). The password can’t be the same as your PIN.

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Temporarily Locked Out:

If you are unable to login after 3 attempts, you'll be locked out of the system for 15 minutes.

After the 15 minute lock out, you can then login again.

The TSC Help Desk is not able to unlock UPSers.com accounts.

Registered users only: If you cannot remember your password, try the Forgot Your Password link on the UPSers.com log in screen.

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Forgot Your Password:

Registered users only: If you forgot your password, select the Forgot Your Password link on the UPSers.com login screen. You'll be prompted to select from three options:

  • One-time pin via SMS
  • One-time pin via email
  • Challenge Questions

If you select the one-time PIN options, an SMS text will be sent to your mobile phone number on file or an email will be sent to your email address on file with the one-time PIN.

If the challenge questions option is selected, be sure to type your answers exactly as you did when you created them during registration or later via Edit My Profile.

If you fail to provide a valid ID and correctly answer your challenge questions by your third attempt, you'll be locked out. If that happens, you'll need to submit a Technical Help Form to request your account be unlocked.

If you cannot reset your password using the three options, you'll need to submit a Technical Help Form to request a password reset.

Note:

  • International (non-U.S.) employees will only have access to one-time PIN via email or challenge questions for password resets.
  • The one-time pin options are currently not available for employees of Coyote and Marken, along with contingent workers and global development consultants.

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MFA - (Multiple Factor Authentication):

MFA provides better security, requiring two or more things to log in. An example of would be a bank ATM card. The card is something a user has and the PIN is something they know. Without both, they can’t get access their bank account.

Why do we need MFA? Traditional usernames and passwords have become increasingly more vulnerable to malicious attackers trying to steal information.

Different MFA options to choose from

Call to phone

The system generates an automated voice call. The user answers and presses # in the phone keypad to complete the login process. Be sure to select the phone you regularly use. For example, a land line number might not be best choice.

Text message to phone

The system sends a text message that contains a verification code. The user is prompted to enter the verification code into the sign-in prompt.

Learn how to set-up a mobile device to receive a phone call or text.

Microsoft Authenticator app

A push notification is sent to the user’s phone or registered device. The user views the notification and selects Verify or receives a verification code that is entered into the sign-in prompt. The Microsoft Authenticator app is available for Android (Google Play) and iPhone (Apple Store) phones.

Watch this informative video to learn how to set-up the Microsoft Authenticator app.

After watching the video above, use this link to learn more about setting-up the Microsoft Authenticator app.

Users can change their MFA settings from the Microsoft My Profile page by selecting Additional Security Verification. It's strongly recommend that you add a secondary phone number to help prevent being locked out of your account if your primary phone is lost or stolen, or if you get a new phone and no longer have your original, primary phone number.

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Copyright © 2021, United Parcel Service of America, Inc. All Rights Reserved.

Help Instructions 1412
Last Updated: 04/18/2021 3:00 PM