Help Instructions

Need Help?

You're here because something's preventing you from getting access to It happens from time to time. Below, you will find information about issues you may be having.

For the following issues:

  • Forgot challenge questions
  • Cannot log in to
  • Content issue – broken link, video will not load, etc.
  • Request login help for another user
  • Unauthorized direct deposit
  • Cannot view paycheck
  • Cannot access or edit profile
  • viewing system requirements
Complete this Technical Help form

For the following issues:

  • is down
  • won't load (UPS computers only)
  • My Talent Center Support
Please call your local Technical Support Center (TSC)

For the following you must log into

  • Update personal information/profile
    • Tax deductions (W4)
    • Address
    • Phone
    • Emergency contact
    • Preferred email address
    • Direct deposit
  • Request or print W-2
  • View paycheck Eligibility

  • Access is available to all UPS active and inactive employees in the United States, Canada, Puerto Rico, and retired employees in the UPS Retirement Plan.
  • Access is available to all UPS International active and inactive employees that have received an IGEMS Employee ID.
  • Access is available to active vendor employees that have received CRN ID.
  • Separated employees have access until June of the year following separation.

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The minimum system requirements for are:

A Supported Internet Browser (Desktop):

  • Microsoft® Internet Explorer version 9.0 or higher
  • Microsoft® Edge version 20.1 or higher
  • Chrome version 35 or higher
  • Firefox version 28 or higher
  • Apple Safari for OS X versions 6.x or higher
  • Note: Beta versions of browser software are not supported.

A Supported Internet Browser (Mobile devices):

  • Google Chrome for Android versions 4.4x or higher
  • Apple Safari for iOS versions 7.x or higher
  • Note: Beta versions of browser software are not supported.

Computer and Operating System:

  • An IBM or Apple compatible computer with an Internet connection
  • Windows 7 or newer operating systems for IBM compatible systems
  • Mac OS X or higher Apple compatible systems. The recommended browser is Firefox or Chrome for Mac OS X.

The browsers must support:

  • JavaScript

An e-mail address is required.


Issues with "View Paycheck"

If you notice that the buttons in the Paycheck application are non-responsive, check the following:

  • Your iOS version is below the supported versions noted above. Update to a later version.
  • You are in 'Private' browsing mode. Turn off Private browsing.

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'New User' Registration:

Registration information will be used to validate your identity in the event you forget your password. You must provide this information only once. You may change your Challenge Questions, Password, and E-mail address information at any time at your own discretion.

  • Select your language preference
  • Enter User ID and PIN, then select the Log In button
  • Review and agree to Terms and Conditions for use of
  • Provide an e-mail address and, if appropriate, an ID for access to UPS applications.
  • Create your Challenge Questions and Responses
  • Create a password

When logging into for the first time, you will be prompted to complete registration questions. Upon completion, you will be forwarded directly to the homepage.

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New User ID and PIN

PIN will show here


If a resource has a one (1) byte last name, then GEMS will set a five (5) byte PIN.

Your Personal Identification Number is a one-time password you use during your registration. (Note: PINs are case-sensitive; enter the letters in your PIN in lower-case.)

Please remember that Passwords are case sensitive. The letters in your initial password should be entered in lower-case. Passwords must be 8 characters or longer; at least 1 numeric (0-9); at least 1 upper-case letter (A-Z); at least 1 lower-case letter (a-z); at least one of these special characters (! $ # @ ^ & * , . + = ~). The password you create cannot be the same as your PIN.

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Temporarily Locked Out:

You have three chances to log in. If you fail to provide a valid User ID and Password on your third attempt, you will be locked out of the system for 15 minutes.

Registered users only: If you cannot remember your password, try the Forgot Your Password link on the log in screen.

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Forgot Your Password:

Registered users only: If you forget your password, select the Forgot Your Password link on the log in screen. You will be asked to answer your own challenge questions, then change your password. When answering the questions, be sure to type them exactly as you did when you entered them (during registration or later via Edit My Profile). If you fail to provide a valid ID and correctly answer your challenge questions by your third attempt, you will be locked out of the system. You will then need to submit a Technical Help Form to request that your account be unlocked.

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Copyright © 2018, United Parcel Service of America, Inc. All Rights Reserved.

Help Instructions 1412
Last Updated: 07/13/2018 4:00 PM