1. UPSers.com Eligibility U.S. Canada, Puerto Rico:
Access is available to all UPS active and inactive employees in the United States, Canada, Puerto Rico, and retired employees in the UPS Retirement Plan. Separated employees have access until June of the year following separation.
1. UPSers.com Eligibility International employees with an IGEMS Employee ID:
Access is available to all UPS International active and inactive employees that have received an IGEMS Employee ID. Separated employees have access until June of the year following separation.
3a. User ID and PIN for U.S., Puerto Rico, and Canada.
For users whose start date is on or after August 8, 2015:
User ID: Your User ID is your Employee ID (which is different than your SSN) and may be found on your pay stub.
PIN: Your Personal Identification Number is a one-time password you use during your UPSers.com registration. (Note: PINs are case-sensitive; enter the letters in your PIN in lower-case.)
Note: Coyote partners should follow the instructions for a start date after August 8, 2015 and should NOT include the trailing “C” as the final character in the PIN ([First 2 of last name] + [last 4 of Employee ID (no “c”)])
Note: subsidiary employees should follow the instructions for a start date after August 8, 2015 and should NOT include the trailing alpha character as the final character in the PIN ([First 2 of last name] + [last 4 of Employee ID])
Note: Marken partners should follow the instructions for a start date after August 8, 2015. (Note: PINs are case-sensitive; enter the letters in your PIN in lower-case.)
Note: If a resource has a one (1) byte last name, then GEMS will set a five (5) byte PIN.
How to construct your PIN:
3b. User ID and PIN for U.S., Puerto Rico, and Canada:
For users whose start date is before August 8, 2015:
User ID: Your User ID is your Employee ID (which is different than your SSN) and may be found on your pay stub.
PIN: Your Personal Identification Number is a one-time password you use during your UPSers.com registration. (Note: PINs are case-sensitive; enter the letters in your PIN in lower-case.)
Note: If a resource has a one (1) byte last name, then GEMS will set a five (byte) PIN.
How to Construct your PIN:
Note: Please remember that Passwords are case sensitive. The letters in your initial UPSers.com password should be entered in lower-case. Passwords must be 8 characters or longer; at least 1 numeric (0-9); at least 1 upper-case letter (A-Z); at least 1 lower-case letter (a-z); at least one of these special characters (! $ # @ ^ & * , . + = ~). The password you create cannot be the same as your PIN.
3. User ID and PIN for International users with an IGEMS Employee ID: (for new users, first time registration only)
User ID: IGEMS Employee ID. If you don't know your IGEMS Employee ID contact your local H.R. Management Team.
PIN: Your Personal Identification Number is a one-time password you use during your UPSers.com registration. (Note: PINs are case-sensitive; enter the letters in your PIN in lower-case.)
How to construct your PIN:
First two letters from the name of your Region
Last two digits of your hire/restart year
Last two digits of your Employee ID
Note: Please remember that passwords are case-sensitive. The letters in your initial UPSers.com password should be entered in lower-case. Passwords must be between 7-14 characters with at least 1 alpha and 1 numeric character. The password you create cannot be the same as your PIN.
4. 'New User' Registration - U.S., Canada, Puerto Rico:
Registration information will be used to validate your identity in the event you forget your password. You must provide this information only once. You may change your Challenge Questions, Password, and E-mail address information at any time at your own discretion.
Review and agree to Terms and Conditions for use of UPSers.com
Provide an e-mail address and, if appropriate, an ID for access to UPS applications.
Create your Challenge Questions and Responses
Create a password
At initial log in, UPSers.com will flow you through a few registration screens. Upon subsequent log in's, you will be forwarded directly to the UPSers.com homepage.
4. 'New User' Registration - International user with an IGEMS Employee ID:
Registration information will be used to validate your identity in the event you forget your password. You must provide this information only once. You may change your Challenge Questions, Password, and E-mail address information at any time at your own discretion.
Review and agree to Terms and Conditions for use of UPSers.com
Provide an e-mail address and, if appropriate, an ID for access to UPS applications.
Create your Challenge Questions and Responses
Create a password
At initial log in, UPSers.com will flow you through a few registration screens. Upon subsequent log in's, you will be forwarded directly to the UPSers.com homepage.
5. Temporarily Locked Out:
You have three chances to log in. If you fail to provide a valid User ID and Password on your third attempt, you will be locked out of the system for 15 minutes.
Registered users only: If you cannot remember your password, try the Forgot Your Password link on the UPSers.com log in screen.
6. Forgot Your Password:
Registered users only:
If you forget your password, select the Forgot Your Password link on the UPSers.com log in screen. You will be asked to answer your own challenge questions, then change your password. When answering the questions, be sure to type them exactly as you did when you entered them (during registration or later via Edit My Profile). If you fail to provide a valid ID and correctly answer your challenge questions by your third attempt, you will be locked out of the system. You will then need to submit a Technical Help Form to request that your account be unlocked.
