You're here because something's preventing you from getting access to UPSers.com. It happens from time to time. Below, you will find information about issues you may be having.
A Supported Internet Browser (Desktop):
A Supported Internet Browser (Mobile devices):
Computer and Operating System:
The browsers must support:
An e-mail address is required.
Troubleshooting
Issues with "View Paycheck"
If you notice that the buttons in the Paycheck application are non-responsive, check the following:
Registration information will be used to validate your identity in the event you forget your password. You must provide this information only once. You may change your Challenge Questions, Password, and E-mail address information at any time at your own discretion.
When logging into UPSers.com for the first time, you will be prompted to complete registration questions. Upon completion, you will be forwarded directly to the UPSers.com homepage.
If you are unable to login after 3 attempts, you will be locked out of the system for 15 minutes.
After the 15 minute lock out, you can then login again.
The TSC Help Desk is not able to unlock UPSers.com accounts.
Registered users only: If you cannot remember your password, try the Forgot Your Password link on the UPSers.com log in screen.
Registered users only: If you forgot your password, select the Forgot Your Password link on the UPSers.com log-in screen. You will be prompted to select from three options:
If you select the one-time pin options, an SMS text will be sent to your mobile phone number on file or an email will be sent to your email address on file with the one-time pin.
If the challenge questions option is selected, be sure to type your answers exactly as you did when you created them, which was during registration or later via Edit My Profile.
If you fail to provide a valid ID and correctly answer your challenge questions by your third attempt, you will be locked out. If that is the case, you will need to submit a Technical Help Form to request your account be unlocked.
If you cannot reset your password using the three options, you will need to submit a Technical Help Form to request a password reset.
Note:
What is MFA? MFA is an effective way to provide enhanced security, where two or more things are needed to log in. An example of this would be a bank ATM card. The card is something a user has and the pin number (a.k.a. password) is something they know. Without both, they cannot get into their bank account.
Why do we need MFA? Traditional usernames and passwords can be stolen, and they’ve become increasingly more vulnerable to malicious attackers trying to steal information.
Different MFA options to choose from
Call to phone
An automated voice call is made by the system. The user answers the call and presses # in the phone keypad to complete the login process.
Text message to phone
The system sends a text message that contains a verification code. The user is prompted to enter the verification code into the sign-in prompt.
Learn how to set-up a mobile device to receive a phone call or text.
Microsoft Authenticator app
A push notification is sent to the user’s phone or registered device. The user views the notification and selects Verify or receives a verification code that is entered into the sign-in prompt. The Microsoft Authenticator app is available for Android (Google Play) and iPhone (Apple Store) phones.
Watch this informative video to learn how to set-up the Microsoft Authenticator app.
After watching the video above, use this link to learn more about setting-up the Microsoft Authenticator app.
Users can change their MFA settings from the Microsoft My Profile page by selecting Additional Security Verification. It is strongly recommend that you add a secondary phone number to help prevent being locked out of your account if your primary phone is lost or stolen, or if you get a new phone and no longer have your original, primary phone number.